Managed Services

Maintaining the availability, reliability and peak performance of your IT infrastructure is critical to the health of your business. And this must be achieved at minimum cost, with efficiency and productivity. By using outsourced services with advanced technologies, all of these requirements can be easily met. ATSG has the skills and experience to meet all of your Managed Services needs.

ATSG provides a suite of managed services that cost-effectively keep your IT systems working properly, efficiently and secure. With these managed services in place, problems are often identified and fixed with no loss of productivity. And, your existing IT staff can focus their attention on your unique business critical IT issues.

ATSG Managed Services include:

• 24x7x365 Remote Monitoring of Servers and Network
• SLA-based Priority Response Services
• Unlimited IT Help Desk Support
• Service Delivery Management
• Customer Web Portal
• Management Reporting
• Vendor Management
• Network Optimization Services

NetVitals™ is the managed service of ATSG that provides remote support of IT, Voice and Security Infrastructure. It is one of the most robust offerings in the industry. NetVitals™ provides 4 service level tiers – each one building on the advantages of the previous tier. The Gold Tier completely manages all aspects of your IT, Voice and Security Infrastructure -- with carrier remediation, onsite break/fix services and vendor case escalation. ATSG's highly-trained engineers are experienced with all aspects of complex data networks, security and voice services. Depending on your requirements, NetVitals™ can take complete control of your Infrastructure or offload individual tasks from your IT staff. This allows your staff to focus on the more pressing issues at hand. ATSG's Network Operations Center (NOC) is located in Holbrook, NY with convenient access to public transportation and airports.